Frequently Asked Questions
- What is your cancellation policy?
Single Day Tours: All standard single day tours cancelled prior to 48 hours of the scheduled departure are refundable less a $25 credit card processing fee. Cancellations within 48 hours of the scheduled departure time are non-refundable.
Custom & Combination Single Day Tours: All custom tours cancelled prior to 14 days are refundable less a $25 credit card processing fee and any fees associated with a third party (scenic float trips, whitewater trips, boat charters, etc). All custom trips cancelled within 14 day are non-refundable.
Multi-day Tours: All multi-day tours require a minimum of a 50% deposit upon booking. The remaining balance is due 30 days prior to the scheduled departure. Cancellations within 31-60 days of the scheduled departure forfeit all paid deposit. All cancellations within 30 days of the scheduled departure forfeit the entire trip cost.
- Which areas do you explore?
We visit the Greater Yellowstone ecosystem’s best wildlife viewing areas, based on special interests of the group and on recent sightings in Grand Teton and Yellowstone National Parks and the surrounding National Forest areas. Our biologists are knowledgeable about different animal requirements, including variable seasonal and daily food resources and rest requirements and, as such, there is no set route. In Yellowstone National Park, we also strive to see as many geological highlights as possible, which are established stops along the way.
While we may visit remote areas, we do not go off-roading as it is detrimental to wildlife habitat. All of the areas we frequent are open to the public, thus you can return to those places on your own and observe animals after your trip with Wildlife Expeditions.
- What wildlife do you typically see?
There is variability of what animals we may see based on seasonal migrations and hibernation. We often see bison, moose, elk, mule deer, coyotes, trumpeter swans, and bald eagles throughout the year. We typically see pronghorn antelope in spring, summer, and fall, and bighorn sheep in winter and spring. Each new season brings a wide variety of mammal and birds species and on any given day we may see bison, moose, grizzly, black bear, mule deer, elk, pronghorn antelope, fox or bighorn sheep.
- How many people will be on the safari?
Our tour group sizes are always very small as we only sell the window seats in our safari-style vehicles. We take out as many as eight participants and as few as two depending on the day and type of trip. For parties that wish to secure an exclusive experience, we also offer private safaris. We can accommodate large groups as well with our vehicle fleet and we have access to other vehicles such as large buses, mini-buses, and 15 passenger vans.
- What age level is this activity appropriate for?
We welcome all ages of participants, from baby to grandma, and we can gear the experience to any member of the group. Because we have such small groups, it allows your biologist to tailor the experience to meet your interests and answer your questions. Our guides adjust the program to teach children and adults to make sure everyone is actively involved. If your children become restless, the guide can easily change the pace of the tour to meet those needs. We also have special activities for kids such as journals and activity packs.
- What time do the tours depart?
Departure times of our tours vary based on actual sunrise and sunset times. In the winter months, we typically leave at 8:00 am and 1:00pm, while in the long days of June, we leave at 6:00am and 5:30pm. Call the office for exact departure times.
- Can we take photos? Do you offer photography expeditions?
We encourage our participants to bring their cameras to record their experience. Sometimes wildlife will be very cooperative and close to the vehicle, but more often than not they will be outside of lenses range. We always want to be safe and so your biologist may recommend an acceptable distance to take photos of certain species.
We recommend that serious photographers book private safaris with us so that we can tailor the experience to their specific needs. Please call our office for further details.
- What is included? Not included?
Day Trips: Every tour includes snacks/beverages, spotting scopes/binoculars and a safari-style vehicle. Full day safaris also include lunch. We typically go to a restaurant in the National Park and you can order from the menu. National Park passes and gratuities are not included. National Park passes can be purchased at the Park entrances while on the expedition.
Multi-Day Trips: Lodging and meals are included on several of our multiple day safaris in addition to the items offered on our day trips. Each itinerary varies, so please call the office for more details. National Park passes are included. Gratuities are not included.
- Where do we meet for the safari?
Our organization is based in the town of Jackson and most of our tours will start and end here. If you are staying at a hotel in the town of Jackson, we would be happy to pick you up in the lobby area free of charge. If you are staying in Teton Village, we can either pick you up at your hotel or meet you in the town of Jackson. If you are staying in the National Parks or outside the immediate area, we can also meet you in the town of Jackson or discuss other options regarding private expeditions. We gather at the Home Ranch Public Parking Lot in the town of Jackson for those who wish to meet us.
- What should I wear? Bring?
We recommend wearing layers of clothing due to the continual temperature changes and unpredictability of the weather. Comfortable, closed toes shoes are preferred. In winter, spring and fall we also recommend you wear warm boots, hats and gloves, depending on the time of year. We will provide a comprehensive packing list for our multi-day safaris.
- Where should I stay when I come to Jackson?
There are a variety of places to stay in and around Jackson, depending on your budget and desired amenities there is something for everyone. Our staff would be happy to make a recommendation with your guidance, but the greatest wealth of information can be found at the Jackson Hole Chamber of Commerce website: www.jacksonholechamber.com/lodging/
- What else should I do when in Jackson?
There are many other activities available in the Jackson area that vary greatly by season. Our staff would be happy to recommend a few, but the greatest wealth of information can be found at the Jackson Hole Chamber of Commerce. We also have partnerships with local organizations and offer several discounts: